Help Center

How can we help you?

Search our knowledge base or browse categories below to find answers to your questions.

Popular: data room setup, AI matching, email templates, billing

FAQ

Frequently Asked Questions

Quick answers to common questions

How do I get started with CQ?

Getting started is easy! Sign up for a free account, complete your profile, and you'll have immediate access to our LP database. Our onboarding wizard will guide you through setting up your first campaign and data room.

What's included in the free plan?

The free plan includes access to the LP database with limited searches, basic data room functionality, and email outreach tools. You can upgrade anytime to unlock unlimited searches, AI matching, advanced analytics, and more.

How does AI matching work?

Our AI analyzes your fund's characteristics, strategy, and track record, then scores investors based on their historical investment patterns, mandates, and preferences. Higher scores indicate stronger alignment with your fund.

Is my data secure?

Yes. Your data is never used to train AI models and we never share it with third parties. We take data privacy seriously.

Can I import my existing investor contacts?

Yes! You can import contacts via CSV, connect your CRM (Salesforce, HubSpot), or add them manually. Our system will enrich your contacts with additional data from our database.

How do I cancel my subscription?

You can cancel anytime from Settings > Billing > Manage Subscription. Your access continues until the end of your billing period. We also offer a 30-day money-back guarantee for annual plans.

Still need help?

Our support team is ready to assist you

Live Chat

Chat with our team in real-time. Available Mon-Fri, 9am-6pm ET.

We're online

Email Support

Send us an email and we'll respond within 24 hours.

support@capq.ai

Send Email

Schedule a Call

Book a 15-minute call with our customer success team.

For Enterprise customers

Book Call

Looking for more resources?

Explore our comprehensive guides, video tutorials, and webinars to get the most out of CQ.

50+ Guides

Step-by-step tutorials

Webinars

Live training sessions

Templates

Ready-to-use documents

Community

Connect with peers

All systems operational
Last updated 5 min ago
View system status